Contact us

Contact
information

Address

Cartagena Barú, Km 1 Calle 7 – Cra. 5 – 608

Bogotá Calle 110 # 9 – 25 Piso 12

Reception

+57 (605)6549983

Customer service

+57 (605) 6549983 ext. 1501

Customs Documentation

+57 (605) 6549983

Personalized attention channels

3003 - Disposition Changes and Load Expirations

3004 - Hydrocarbon Operations and Support Filings of platform requests

3005 - Service orders

3006 - Filing of BL and HBLS

3007 - RORO Cargo and Exports

3008 - Customs Clearance and Loose Cargo

3009 - Customer Registrations/Updates

3010 - Customer Registrations/Updates

Customer Support

atencionalcliente@puertobahia.com.co

Customs Documentation

documentacion@puertobahia.com.co

Inscription

inscripciones@puertobahia.com.co

Commercial

comercial@puertobahia.com.co

Inquiries and claims for personal data

protecciondedatos@puertobahia.com.co

Attention schedule

Monday to Friday:
07:30 to 18:00 hours continuously

Saturdays:
07:30 a.m. to 2:00 p.m. (Documentation/Billing)

Sundays and holidays:
08:00 to 11:00 (Documentation)

Contact us!