About us

We are a multipurpose terminal that handles various types of cargo, mainly General Cargo and Hydrocarbons. The latter is the largest private hydrocarbon terminal in Colombia in storage capacity. In our general cargo division, we handle ro-ro cargo, project cargo, bulk, logistical support, and off shore exploration activities.

About Puerto Bahia

The Puerto Bahía Port Society is the most modern multimodal port in Colombia developed with 100% private investment and privileged with its strategic location, in the heart of the Bay of Cartagena. It has a dock specialized in handling liquid cargo and another for the transportation of general cargo, particularly dedicated to loose cargo.

The project, which has the highest technology and quality controls, was conceived to boost exports in Colombia and thus increase the competitiveness of the country and the region, solving a capacity issue in the export and storage of crude oil.

Puerto Bahía is a terminal with a public vocation, presenting itself as the best export option for small, medium and large national producers, in addition to being an efficient and valuable gateway for imports that arrive in Colombian territory.

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Partners and Allies

Frontera Energy Corp

Frontera Energy Corp. is a Canadian public company dedicated to the exploration and production of natural gas and oil, with operations focused on Latin America. It has a diversified portfolio of assets with participation in more than 25 blocks in Colombia and Peru.

Frequent Questions

At Puerto Bahia, we provide you with information that will help you resolver inquietudes o interrogantes <b comunes sobre nuestros servicios y operaciones de logística portuaria.

Sociedad Portuaria Puerto Bahía is located on the road to Barú, at Calle 7 Cra 5-608 Sector “La Pulga”

Puerto Bahía is located one hour from Cartagena.

There are several options to get to the facilities, these can be by own vehicle or taking an urban bus and then you must take a means of public transportation to Puerto Bahia.

Personalized attention channels:

Telephone: (57) (605) 6549983

  • Disposition Changes and Load Expirations – 3003
  • Hydrocarbon Operations and Support
  • Filings of platform requests – 3004
  • Service orders – 3005
  • Filing of BL and HBLS – 3006
  • RORO Cargo & Exports – 3007
  • Customs Clearance and Loose Cargo 3008
  • Registrations/Customer Updates 3009
  • Registrations/Customer Updates 3010

Questions about customer registration and/or update

Information regarding the registration and/or updating of companies and presentation of documents is available on the website www.puertobahia.com.co in the clients-formats and guides section.

We invite you to review the document GA – DOCAD – 01 Guide for Customer and User Registration, there you will find the necessary information for the creation of any type of company, including the formats and how to send or present it through the mailbox. [email protected]. and through the community portal if it is your initial registration.

https://puertobahia.com.co/formatos-y-guias/

Yes, the mandate model is located on our web portal www.puertobahia.com.co Option Formats and Guides format FT – DOCAD – 02 SPPB mandate.

The validity period of your registration is defined by the company based on its internal processes. It is usually one year and this is confirmed by registrations via email or by automated message from our platform.

No. To carry out any procedure, both the customs agency and the client must be updated. Additionally, the customs agency must have the current mandate that has been granted by the client for its representation in Puerto Bahía.

For the registration and/or authorization of personnel, the FT format – DOCAD – 04 Authorized Persons Registry Format, which must be authenticated and signed by the legal representative, this format can be found on the website www.puertobahia.com.co https://puertobahia.com.co/formatos-y-guias/

The request for registration of authorized persons must be sent via email to [email protected]. This form must be authenticated and signed by the legal representative of the company.

To request access credentials, you must complete and send the FT – DOCAD – 04 Authorized Persons Registry Format to the email of [email protected]If you have this form filed with the company and have not yet received your access codes, you must validate this with Registrations to the aforementioned email.

The following procedures are carried out through the Customs documentation area:

Registration and/or updating of clients and/or users

Motorship fingering

  • Receiving Requests
  • Mobilizations and/or cargo services
  • Requests for Customs Clearance, Nationalization-DUTA, ZF Transfer, tourists and others.
  • Request for ARIM (Authorization for Withdrawal or Entry of Goods) for the withdrawal and entry of merchandise.
  • ARIM Revalidation
  • Register entry notice (transfer forms-PT) and registration and programming in the Single Window for Foreign Trade (VUCE).

Cargo Rollover

Filing of BL children (HBL)

To request withdrawals and deposits of load you must enter the community portal TOS through the following link http://tos.puertobahia.com.co/community, file the corresponding application as indicated in the guide GA – DOCAD – 02 Cargo Withdrawal or Entry Guide. We invite you to enter the website www.puertobahia.com.co and consult the guide GA – DOCAD – 02 Cargo Withdrawal or Entry Guide. Customer Option – Formats and Guides
To request cargo services you must enter the community portal TOS for the next http://tos.puertobahia.com.co/community, file the corresponding application as indicated in the guide GA – DOCAD – 02 Cargo Withdrawal or Entry Guide. We invite you to enter the website www.puertobahia.com.co and consult the guide GA – DOCAD – 02 Cargo Withdrawal or Entry Guide. Customer Option – Formats and Guides
Loading rollover: To request Load Rollover you must enter the community portal TOS for the next http://tos.puertobahia.com.co/community, entering the menu to register Load application and enter the login application. In the observations you must indicate the process to be carried out Rollover. Likewise, you must attach the booking, SAE. Keep in mind that the rollover process has a cost which must be requested in advance from the Billing, make the payment and subsequently request the rollover indicating the invoice number canceled by this process.

Questions about import processes

The request must be sent to the area of Customs Documentation to the email of [email protected] with the following indications:
  1. The subject must indicate a request for link-assignment or change of consignee, NIT of the client and BLS number.
  2. In the body of the email you must record the following information in case of a change of consignees by endorsement.
  3. Bl /NIUC:
    • Initial consignee: (company name and NIT)
    • New consignee by endorsement: (company name and NIT)
    • Transport document number
  1. Motor ship:
    • BL endorsed (if applicable)
Keep in mind that the process of changing data has a cost which must be requested in advance from the Billing area, make payment and then request the corresponding change, indicating the invoice number canceled by this process.

Receiving Requests:
Load receipt requests are received through the mailbox. [email protected].

In the subject you must indicate Reception of cargo / Bl No. and the loading document must be attached.

Cargo Services: It refers to requests for inspection, recognition, emptying, filling, taking of imprints, reweighing, washing of vehicles and machinery and other services associated with cargo. They proceed through the community portal, platform TOS.

We invite you to enter the website www.puertobahia.com.co and consult the guide GA – DOCAD – 02 Cargo Withdrawal or Entry Guide.
Disposition change It must be requested to the mailbox [email protected] The subject must indicate change of disposition / Bl No. / Name of the client, in the body of the email the following information must be recorded:
  • Bl No.
  • Previous cargo arrangement
  • New cargo layout
Example: Previous cargo disposition: Transfer to the Free Zone. New cargo disposition: Entry to public warehouse

Filing of BLS children (HBL): Cargo agents may present the HBLs a minimum of 48 hours before the ETA of the motor vessel and the request must be made through the area Customs Documentation to the email address [email protected] , attached BL master and BL son

and in the subject of the message you must indicate

Keep in mind that the HBLS filing process has a cost which must be requested in advance from the Billing area, make payment and then request the corresponding change, indicating the invoice number canceled by this process.

https://puertobahia.com.co/wp-content/uploads/comunicados/Comunicado%20005-2023%20Radicaci%C3%B3n%20de%20Bls%20hijos%20-%20Cambio%20y%20correcci%C3%B3n%20de%20datos.pdf

Yeah. To consult ARIM entry-withdrawal authorizations, you can enter the community portal in the query module. The wheels will be reflected as long as it is authorized for this purpose. For more details on the process, we invite you to review the GA-GESTI-10 guide guide to consult and download arines on the Customer Option community portal – Formats and Guides.
This request proceeds by entering the menu “Register Cargo Requests, option Withdrawal Request, you must attach the expired ARIM(s) and indicate in the comments box “Revalidation”.

This request proceeds by entering the menu “Register Cargo Requests”, option Withdrawal Request and you must attach the format FT – DOCAD – 05 Upload Request Format filling out all the required fields, attach the ARIM and indicate in the observations box “Change of transport company”.

This request proceeds by entering the menu “Register Cargo Requests”, Withdrawal Request option and you must attach the ARIM (s) or the service order and indicate in the observations box “Cancellation of ARIM or service order”.

Keep in mind that the service order cancellation process has a cost which must be requested in advance from the service area. Billing, make payment and then request the corresponding change, indicating the invoice number canceled by this process

Questions about filling and emptying

To carry out container emptying operations, you must submit the request through the platform by entering the menu “Register Cargo Requests”, option Cargo Services filling out the fields and the template selecting the code LLENVACCONT – Filling - Emptying Containers

Supporting documents to attach:

  • Unpacking letter with the VoBo of the shipping agency or the agency's authorization email (ships).
  • BL Master and/or BL son
  • Fill out the template

We invite you to enter the website www.puertobahia.com.co and consult the guide GA – DOCAD – 02 Cargo Withdrawal or Entry Guide. Customer Option – Formats and Guides.

To carry out container filling operations, you must submit the request through the platform by entering the menu “Register Cargo Requests”, Cargo Services option by filling out the fields and the template by selecting the code LLENVACCONT – Filling-Emptying Containers.

Supporting documents to attach:

  • Booking and/or Reservation
  • SAE / Free Zone movement form FF.MM.
  • Completion of the template.

We invite you to enter the website www.puertobahia.com.co and consult the guide GA – DOCAD – 02 Cargo Withdrawal or Entry Guide. Customer Option – Formats and Guides.

To carry out rescheduling, enter through the platform and enter the menu “Register Cargo Requests”, option Withdrawal Request and must attach

the service order (OS) and indicate in the comments box “rescheduling emptying, filling, inspections, or service order”.

Yeah. For this process you must:

  • Have a service order which is processed through the platform by the Customs Agency that represents the client.
  • To authorize entry of personnel, you must send a message to the email [email protected]; [email protected] relating the name of the staff with CC. And attach ARL level 5.
  • Personnel for entry must have all the personal protection elements (helmet, boots, reflective vest, long-sleeved shirt).
  • Once you have the service order which is issued by Documentation You must pay attention to the date and time of programming through our website www.puertobahia.com.co

To view the schedule of Cargo Operations and Services of Sociedad Portuaria Puerto Bahía S.A. you must enter the website www.puertobahia.com.co

Programming option, at the following times 12:00 hrs for operations and cargo services scheduled for the afternoon and at 18:00 hrs for operations and cargo services scheduled for your attention on the following day, in accordance with the following cuts:

  1. Operation programming cuts (entry, withdrawal, filling, emptying, inspection).
  2. Requests received from 7:30 until 11:00 hrs They will be scheduled for the afternoon service window.
  3. Requests received from 11:01 a.m. to 4:00 p.m. They will be scheduled for the next day's morning service window.
  4. Requests received for entry and withdrawal of Ro-Ro cargo will be received on the community portal from 07:30 to 10:00 hrs, these requests will be scheduled for the afternoon service window and requests received from 10:01 a.m. to 4:00 p.m., are scheduled for the next morning service window, subject to appointment availability.

Note: All vehicles arriving at the terminal must have a prior appointment without exception and it is mandatory to place the manifest.

More questions

Questions about customer registration and/or updating · Questions about import processes · Questions about filling and emptying.

Certifications